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Title: Client satisfaction with the Early Start service
Source: Social Policy Journal of New Zealand (28) July 2006 : 179-196
Author: Fergusson, D.M. (David Murray); Grant, Hildegard; Ridder, Elizabeth M.; Horwood, Leonard John
Publisher: Ministry of Social Development
Location: Wellington
Date: 2006
Description: 18 p. ; computer file : PDF format (116Kb) ; computer file : Microsoft Word format (248Kb) ; computer file : World Wide Web
WWW: Link to electronic version
ISBN / ISSN: 1172-4382
Summary: This article examines a series of issues relating to client satisfaction with the Early Start programme, a Government Family Start initiative. The Early Start programme is a home visitation service provided by trained family support workers designed to support, empower and assist families to address issues relating to child-rearing, parenting and family functioning. After receiving the service for 36 months, 163 families were asked about their satisfaction with the service. Families reported generally high levels of satisfaction, with this being similar for both Maori and non-Maori families. Higher levels of satisfaction were associated with increasing service duration and having fewer family support workers involved with the family.
Topic Areas: Families, Children, Maori, Social services, Parenting
Keywords: EARLY CHILDHOOD; FAMILY SUPPORT; PARENTING; CHILD REARING; NEW ZEALAND; FAMILIES; CHUILDREN; MAORI; SOCIAL SERVICES

MSD Identifier: 111448
 

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